24/7 VA Hotline – 855-948-2311
In a commitment to reform the VA, a 24/7 hotline was created to better address Veteran’s needs. This hotline is staffed by a team consisting of 90% Veterans and military family members. VA Secretary David J. Shulkin stated, “The White House VA Hotline provides our nation’s Veterans with a direct, dedicated contact line that allows them to interact with highly trained, live agents to answer their needs and concerns.”
Hotline agents answer inquiries, provide directory assistance, document concerns about VA care, benefits and services, and expedite the referral and resolution of those concerns. Agents undergo regular updates and training on VA services based on hotline trends and are assisted by newly implemented tracking software to help VA capture and improve its response, referral and resolution processes to best support Veterans.
The hotline can be accessed at 855-948-2311 and is VA’s first non-clinical, non-emergency around-the-clock call center. It provides Veterans a supplemental option to report issues if they are not being addressed through VA’s normal customer service channels. Visit www.va.gov for more information.